--- title: Case Study for Cost Effective Observability with New Relic description: Discover how Bion helped optimise observability with New Relic, enhancing global operations' visibility, performance, and cost-efficiency. --- [Skip to content](https://www.bionconsulting.com/case-studies/cost-effective-observability-with-new-relic#main-content) [![bion-logo-122x40](https://www.bionconsulting.com/hubfs/bion-logo-122x40.png)](https://www.bionconsulting.com?hsLang=en) - [Home](https://www.bionconsulting.com) - Services - DevOps - [DevOps as a Service](https://www.bionconsulting.com/devops-as-a-service) - [DevOps Services](https://www.bionconsulting.com/services/devops/devops-services) - [AWS DevOps Consulting](https://www.bionconsulting.com/services/devops/aws-devops-consulting) - DevSecOps - [DevSecOps Consulting](https://www.bionconsulting.com/services/devsecops) - [DevSecOps Assessment](https://www.bionconsulting.com/services/devsecops-assessment) - [Software Supply Chain Security](https://www.bionconsulting.com/partnerships/anchore) - Kubernetes - [Kubernetes Consulting](https://www.bionconsulting.com/services/kubernetes/kubernetes-consulting-services) - [Kubernetes Security](https://www.bionconsulting.com/services/kubernetes/security) - [Kubernetes Managed Services](https://www.bionconsulting.com/services/kubernetes/managed-services) - [Kubernetes Migration Services](https://www.bionconsulting.com/services/kubernetes/migration-services) - [Kubernetes Training](https://www.bionconsulting.com/services/kubernetes/training) - AWS - [AWS Security Assessment](https://www.bionconsulting.com/services/aws/security-assessment) - [AWS Cloud Security](https://www.bionconsulting.com/services/aws/cloud-security) - [AWS Architecture Design](https://www.bionconsulting.com/services/aws/architecture-design) - [AWS Managed Services](https://www.bionconsulting.com/services/aws/managed-services) - [AWS Migration Services](https://www.bionconsulting.com/services/aws/migration-services) - [AWS Cost Optimisation](https://www.bionconsulting.com/services/aws/aws-cost-optimisation) - [AWS CPPO](https://www.bionconsulting.com/services/aws/aws-cppo) - AI Infrastructure Services - [AI Platform Architecture](https://www.bionconsulting.com/ai-platform-architecture) - [Generative AI & LLM Deployment on AWS](https://www.bionconsulting.com/generative-ai-llm-deployment-aws) - [AI Platform Operations and MLOps](https://www.bionconsulting.com/ai-platform-operations-and-mlops-on-aws) - Observability & Monitoring - [New Relic](https://www.bionconsulting.com/partnerships/new-relic) - [Application Performance Monitoring](https://www.bionconsulting.com/new-relic/application-performance-monitoring) - [Observability for DevOps Teams](https://www.bionconsulting.com/new-relic/observability-for-devops-teams) - [New Relic Health Check](https://www.bionconsulting.com/services/new-relic/observability-health-check) - [SAP Monitoring with New Relic](https://www.bionconsulting.com/partnerships/new-relic/sap-monitoring-with-new-relic) - [Migration from Datadog](https://www.bionconsulting.com/partnerships/new-relic/migration-from-datadog) - Industries - [Financial Services & Insurance](https://www.bionconsulting.com/industries/financial-services-insurance) - [SaaS & ISV](https://www.bionconsulting.com/industries/saas-isv) - [Retail & E-commerce](https://www.bionconsulting.com/industries/retail-e-commerce) - [Travel & Hospitality](https://www.bionconsulting.com/industries/travel-hospitality) - [Healthcare & Life Sciences](https://www.bionconsulting.com/industries/healthcare-life-sciences) - [Education & EdTech](https://www.bionconsulting.com/industries/education-edtech) - Startups - [DaaS for Startups](https://www.bionconsulting.com/startups/devops) - [AWS Migration for Startups](https://www.bionconsulting.com/startups/aws-migration) - Partnerships - [AWS](https://www.bionconsulting.com/partnerships/aws) - [New Relic](https://www.bionconsulting.com/partnerships/new-relic) - [Anchore](https://www.bionconsulting.com/partnerships/anchore) - [Octopus](https://www.bionconsulting.com/partnerships/octopus) - [DBmaestro](https://www.bionconsulting.com/partnerships/dbmaestro) - [Eclypses](https://www.bionconsulting.com/partnerships/eclypses) - [Vanta](https://www.bionconsulting.com/partnerships/vanta) - [Palo Alto](https://www.bionconsulting.com/partnerships/palo-alto) - [About us](https://www.bionconsulting.com/about) - [Case Studies](https://www.bionconsulting.com/case-studies) - [Blog](https://www.bionconsulting.com/blog) - [Contact us](https://www.bionconsulting.com/contact-us) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. # Cost-Effective Observability with New Relic Discover how a leading global retailer leveraged New Relic to achieve cost-effective observability and enhanced monitoring across its infrastructure. This solution provided real-time insights, proactive alerts, and optimised application performance, ensuring seamless operations and exceptional service quality. [![Let's Talk](https://no-cache.hubspot.com/cta/default/8950083/interactive-187617980733.png)](https://www.bionconsulting.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJKw4S962XBH1uFAktxTwgy7yRXG2nBYlNvctGFfzkCyKUTyvhcG3Ha1x2KQZ7C42SP43doMtMWKag3waPmFFRyGSR7LS6AsLxuDu530di9ftle9km27AywnruCahQRoH8auwnIyZlyMpIMGR8K9L3iZgsYDjNkQ8P%2FF22%2F3xvL6ShxElFIm4mVrqhzFj1FQ4Y%2FVurj2sPq&webInteractiveContentId=187617980733&portalId=8950083&hsLang=en) ![monitoring-banner-1](https://www.bionconsulting.com/hubfs/monitoring-banner-1.webp) ## Client Overview [DeFacto](https://www.defacto.com/) is a leading fashion brand established in 2004. It offers high-quality, innovative designs at affordable prices. The company operates in multiple countries and offers a wide range of clothing and accessories for men, women, and children. Focusing on sustainability and global expansion, DeFacto aims to bring Turkish fashion to consumers worldwide. ![defacto_logo](https://www.bionconsulting.com/hubfs/defacto_logo.webp) ## Challenge As a leading fashion retailer operating across multiple countries, the client required an efficient monitoring solution for its growing infrastructure. Key challenges included: #### Kubernetes Cluster Monitoring Maintaining real-time visibility into scaling activities, pod health, and node status across multiple Kubernetes clusters to ensure seamless infrastructure performance. #### Global Application Observability Establishing consistent and centralised monitoring for applications distributed across diverse geographic regions, enabling efficient issue detection and resolution. #### Cost-Effective Data Management Managing the rising costs of data ingestion without compromising the precision and actionability of monitoring insights to support business needs. #### Application Performance Insights Gaining deep visibility into the performance of critical business applications to address bottlenecks, improve transaction speeds, and deliver a seamless user experience. ## Solution The client partnered with Bion to leverage our certified New Relic expertise and specialised services. We delivered a tailored and scalable observability solution designed to meet their unique challenges. Our key actions included: **Enhanced Kubernetes Observability** - Implemented Kubernetes integration using Helm charts to capture real-time infrastructure metrics. - Developed dynamic dashboards to monitor pod health, HPA scaling activities, node status, and other key Kubernetes metrics. - Dashboards allowed filtering by cluster name, deployment, and namespace, empowering teams to diagnose issues efficiently. **Application Monitoring with New Relic APM** - Deployed New Relic APM across critical business services to track application performance, response times, and database query efficiency. - Monitored detailed transaction traces to identify and resolve bottlenecks in e-commerce transactions. - Integrated distributed tracing to provide visibility across interconnected services in their microservices architecture. **Proactive Alerting System** - Configured alert policies for infrastructure health, application performance, and specific KPIs like transaction failure rates. - Combined alerts with dashboards to provide teams with actionable insights in real-time. **Application Status Dashboards via PathPoint** - Leveraged New Relic PathPoint to create status dashboards for critical applications, segmented by region and country. - These dashboards provided a high-level overview for executives while enabling engineers to drill into granular issues. **Cost Optimisation Through Data Ingestion Management** - Used drop filter rules, metric normalisation, and NerdGraph API to reduce redundant data ingestion and optimise costs. - Achieved significant savings while maintaining accurate and actionable monitoring data. ## Results The collaboration with Bion and New Relic enabled the client to achieve significant improvements across key operational areas: ### Improved Visibility Enhanced real-time monitoring and alerting reduced incident response times by 35%, empowering teams to identify and address potential issues before they escalated, ensuring uninterrupted operations. ### Optimised Application Performance Faster resolution of transaction-related bottlenecks and improved system reliability directly enhanced the customer experience, driving smoother operations and greater satisfaction. ### Tailored Insights Custom application and infrastructure dashboards provided engineers with detailed metrics for troubleshooting and gave executives high-level overviews for strategic decision-making. ### Cost Saving Optimised data ingestion strategies cut monitoring costs by 50%, enabling the client to reinvest savings into business growth and innovation without compromising the quality of insights. ## Conclusion This case study highlights how partnering with Bion and leveraging New Relic’s capabilities addressed the client’s monitoring and observability challenges. By implementing a tailored solution, we enhanced visibility, optimised application performance, and delivered proactive monitoring, all while reducing costs. [Schedule a meeting](https://www.bionconsulting.com/meetings/teambion/meet?hsLang=en) to discover how we can help you achieve similar results! ![benefits](https://www.bionconsulting.com/hubfs/benefits.png) ![bion-logo-white-122x40](https://www.bionconsulting.com/hubfs/bion-logo-white-122x40.png) Bion Consulting helps organisations build secure, scalable, and high-performing cloud environments. 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