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Monitoring and System Reliability

Delivering a scalable, secure, and fully monitored cloud environment to enhance observability, optimise performance, and ensure seamless user experiences. With AWS EKS and New Relic, Bion provided a robust monitoring solution, reducing downtime, accelerating issue resolution, and improving system reliability.

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Client Overview

Warner Hotels is a leading UK hospitality brand offering 16 unique hotels across scenic rural and coastal locations. Designed exclusively for adults, their properties range from Grade I & II listed manor houses to picturesque seaside retreats, providing guests with premium short breaks in stunning settings. With a focus on high-quality experiences, Warner Hotels combines historic charm with modern amenities, ensuring exceptional comfort, entertainment, and dining for every visitor.

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Challenge

The client faced several critical challenges in maintaining system reliability due to the lack of a centralised observability and monitoring solution. Without real-time insights into application performance, their IT team struggled to:

Lack of Real-Time Observability

Without a centralised monitoring system, the IT team had limited visibility into application performance, making it difficult to detect and resolve issues proactively.

Performance Bottlenecks

Slow response times and system inefficiencies during peak usage periods led to potential service disruptions, affecting customer experience.

Unoptimised Resource Usage

Without real-time cloud insights, resource allocation was inefficient, leading to higher operational costs and underutilised infrastructure.

Delayed Incident Response

The absence of automated alerts made it challenging for the team to address issues quickly, increasing resolution times and affecting system stability.

Solution

We implemented a comprehensive observability solution using New Relic, integrating it with AWS and Azure environments to enhance monitoring capabilities. Our approach included:
  • Seamless Cloud Integration: Connected AWS and Azure environments with New Relic for unified data flow.
  • Enhanced Monitoring: Enabled monitoring for AWS and Azure services, with CloudWatch forwarding key AWS metrics to New Relic.
  • Proactive Alerting: Configured real-time alerts for critical performance indicators such as CPU usage, memory, and response times.
  • Automated Notifications: Implemented mobile app and email alerts for rapid issue resolution.
  • SSL and Uptime Checks: Deployed SSL certificate validation and ping monitoring to ensure continuous service availability.
  • User Experience Simulation: Conducted browser-based testing to measure system performance from a user perspective.
  • Real-Time Dashboards: Created intuitive, data-driven dashboards for improved visibility and decision-making.
  • Log Management: Enhanced system observability through detailed log analysis.
This solution enabled Warner Hotels to gain deeper insights into their cloud environment, allowing them to proactively address issues and optimise their digital infrastructure.

Results

The implementation of a centralised monitoring solution significantly improved the client's system performance, reliability, and efficiency.
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Enhanced System Reliability

Proactive monitoring minimised unexpected downtimes, ensuring uninterrupted service and a seamless user experience.

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Faster Issue Resolution

Real-time alerts reduced response times by 40%, enabling quicker identification and resolution of potential issues.


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Optimised Cloud Resource Utilisation

Improved visibility into cloud infrastructure led to better resource allocation, reducing inefficiencies and unnecessary costs.

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Improved User Experience

Continuous monitoring and performance optimisations resulted in faster application response times and greater system stability.

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Actionable Insights for DevOps

Custom dashboards and detailed log analysis provided the DevOps team with critical insights for data-driven decision-making and ongoing improvements

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Stronger Security & Compliance

SSL certificate checks, uptime monitoring, and proactive alerts helped maintain a secure and compliant infrastructure, reducing risk.

Technology Stack

 

To successfully enhance system observability and performance, the following technologies were utilised:

  • Cloud Computing: Amazon VPC, IAM, EKS, EC2, ECR, KMS, S3, Azure Cloud
  • Infrastructure as Code: Terraform, Terragrunt
  • Monitoring & Observability: New Relic for real-time system insights
  • Security & Compliance: IAM role-based access control and encrypted data management
  • Alerting & Incident Response: Automated notifications for proactive issue resolution
  • Logging & Analytics: Centralised log management for improved visibility

By leveraging this robust technology stack, the client achieved a scalable, reliable, and proactive monitoring system, ensuring continued success and seamless digital experiences.

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