Privacy Policy

Last updated: 04 June 2026

We are committed to safeguarding the privacy of your personal data.

This privacy notice (“Privacy Policy”) explains how we collect, use, and protect your personal data when you interact with us. This includes when you contact us, visit or use our website (“Website”) (regardless of where you visit it from) and/or using our Services.

We will collect and process personal data about you, and we recognise the need to treat that data in an appropriate and lawful manner, in accordance with applicable privacy laws.

This Website is not intended for children, and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

1.  Important information and who we are

Bion Solutions Limited is the controller and responsible for your personal data (collectively referred to as "Bion", "we", "us" or "our" in this privacy policy). This means that we are responsible for deciding how we hold and use personal information about you.

The purpose of this notice is to provide you with information regarding the types of personal data that we hold and process about you and why.

We process personal data in compliance with applicable data protection laws, including the UK GDPR, the Data Protection Act 2018, and, where relevant, the EU GDPR, as amended from time to time, including by the Data (Use and Access) Act 2025.

2.  The types of personal data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

• Contact Data includes billing address, delivery address, email address and telephone numbers.

• Financial Data includes bank account and payment card details.

• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Usage Data includes information about how you use our website, products and services.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

3. How do we collect personal data?

We use different methods to collect data from and about you including through: 

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our products or services;

  • subscribe to our service or publications;

  • request marketing to be sent to you;

  • enter a competition, promotion or survey; or

  • give us feedback or contact us.

• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.

• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out: 

  • Technical and Usage Data from analytics, advertising and website visitor tracking providers, such as Google Analytics, Google Ads, HubSpot and Apollo.io, which may be based inside or outside the UK;

  • Contact, Financial and Transaction Data from providers of technical, payment and accounting, CRM, billing and delivery services such as Hubspot and Quickbooks based outside the UK.

  • Identity, Contact and Business Data from publicly available sources and B2B sales intelligence or prospecting platforms, including Companies House, company websites, professional networking platforms such as LinkedIn, Apollo.io and other public business directories.

  • Identity, Contact and Business Data from customers, prospective customers, business partners, suppliers, event organisers, referral partners and other individuals or organisations with whom we have a business relationship; and

  • Technical, Usage and Support Data from third-party platforms and service providers that support the delivery, monitoring, security, observability or administration of our Website and Services.

4. How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.

• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Direct marketing
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You may receive marketing communications from us if you have requested information from us, signed up for our newsletter, purchased goods or services from us, or where we are otherwise permitted by applicable law to contact you in a business-to-business context, provided that you have not opted out of receiving that marketing.

Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. We may use Email Marketing Service Providers to manage and send emails to You.

Opting out of marketing
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

If you opt out of receiving these marketing messages, you will still receive service-related communication that are essential for administrative or customer service purposes for example relating to order confirmation, service reminders, updates to our Terms and Conditions, checking that your contact details are correct.

Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

5. Links to other websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

6.  Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

7. Disclosure of your personal data
We may share your personal data, where necessary and in accordance with applicable data protection laws, with the categories of recipients set out below for the purposes described in the section “Purposes for which we will use your personal data”.

• Service providers who provide IT, cloud hosting, cybersecurity, communications, analytics, customer relationship management, accounting, payment processing and other business support services.

• Professional advisers, including lawyers, auditors, accountants, insurers, consultants and other professional service providers who assist us in operating our business and complying with our legal and regulatory obligations.

• Regulators, governmental bodies and public authorities, including HM Revenue & Customs, courts, law enforcement agencies and other authorities where disclosure is required by law, regulation or legal process.

• Business partners and suppliers where disclosure is necessary for the provision of our products and services, the management of our commercial relationships or the operation of our business.

• Prospective buyers, investors, lenders or advisers in connection with any proposed or actual merger, acquisition, financing, reorganisation, sale of assets or business transfer. If a change happens to our business, the new owners may use your personal data in the same way as set out in this Privacy Policy.

Many of these recipients act as our processors and process personal data only on our instructions. In limited circumstances, recipients may act as independent controllers where required by law or where they independently determine the purposes and means of processing.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. International transfer of your personal data

We may transfer your personal data to service providers or other third parties listed in clause 7 (Disclosing Your Personal Data) that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:

• We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data (including recipients in Ireland and other EEA countries);

• We may use specific contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement; and

• UK Extension to the EU-U.S. Data Privacy Framework (UK-US Data Bridge), where we transfer personal data to U.S.-based recipients that are certified under this framework; and

• any other lawful transfer mechanism recognised under applicable data protection laws.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see paragraph 12 below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

11. Your legal rights

To the extent permitted by applicable data protection laws and regulations, you have the following rights in relation to your personal data:

• Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:

(i) If you want us to establish the data's accuracy;

(ii) Where you believe our use of the data is unlawful but you do not want us to erase it;

(iii) Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

(iv) You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please contact us – see below ‘Contact details’.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

12. Complaints

We hope we will be able to resolve any issues you may have. If you have a concern about how we use your personal data, we would like to work with you to resolve it. 

You have the right to make a complaint at any time to your local data protection authority, such as the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). For a list of EEA data protection supervisory authorities and their contact details, see here. We would, however, appreciate the chance to deal with your concerns before you approach the relevant data protection authority so please contact us in the first instance.

13. Changes to the Privacy Policy and your duty to inform us of changes 

We keep our Privacy Policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes to your personal data during your relationship with us, such as a new address or email.

14. Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

• Email address: ping@teambion.com

• Postal address: 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ