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Integration of Meraki Switches with New Relic

Explore how integrating Meraki network switches with New Relic enhances network monitoring and visibility. By resolving SNMP data retrieval issues and integrating AWS with New Relic, this solution enables real-time performance tracking, faster issue detection, and centralised observability. The result is improved network reliability, reduced troubleshooting time, and optimised operational efficiency.

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Client Overview

The client is a prestigious private member organisation known for its long-standing heritage and exceptional recreational facilities. Renowned for providing a refined and exclusive environment, it offers members a high-quality experience across social, sporting, and leisure activities. With a strong commitment to operational excellence, the client continually invests in modernising its digital infrastructure to maintain the highest standards of service and performance.

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Challenge

The client required real-time network monitoring and centralised observability, but existing integrations with SNMP faced limitations. Key challenges included:

Limited Network Visibility

The lack of direct integration between Meraki switches and New Relic made real-time monitoring and issue detection difficult.

Data Retrieval and Permission Issues

Initial SNMP-based integration failed due to data retrieval restrictions and insufficient permissions, preventing effective monitoring.

Fragmented Infrastructure Monitoring

Without integrating their AWS account with New Relic, network and cloud performance metrics were isolated, leading to incomplete visibility.

Inefficient Troubleshooting and Alerts

Initial SNMP-based integration failed due to data retrieval restrictions and insufficient permissions, preventing effective monitoring.

Solution

Bion redesigned the SNMP integration, ensured AWS observability, and developed a custom monitoring dashboard to enhance visibility.

Reconfiguring SNMP for Data Retrieval

  • New SNMP Community String: Configured read-write access on Meraki switches to enable seamless data collection.
  • New Relic Agent Integration: Set up New Relic to retrieve and map network data, allowing real-time performance tracking.

AWS Account Integration

  • CloudWatch Metrics Collection: Connected AWS with New Relic, enabling centralised monitoring across network and cloud infrastructure.
  • Enhanced Observability: Ensured accurate metric collection to reduce monitoring gaps and improve operational insights.

Developing a Custom Dashboard

  • Real-Time Performance Insights: Created a New Relic dashboard displaying network and cloud performance metrics.
  • Data-Driven Decision Making: Ensured key network indicators were easily accessible, helping teams respond proactively.

Results

The integration of Meraki switches and AWS with New Relic significantly improved network and cloud observability.

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Seamless Network Data Collection

Successfully integrated Meraki with New Relic, achieving a 95% SNMP data retrieval success rate.

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Faster Issue Resolution

Improved network monitoring reduced troubleshooting time by 40%, enabling faster response to performance issues.

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Increased Operational Efficiency

The new monitoring dashboard increased usage by 60%, ensuring teams could detect and respond to anomalies 20% faster.

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Better Infrastructure Observability

AWS CloudWatch metrics integration reduced monitoring gaps by 50%, providing a centralised view of cloud and network infrastructure.

Technology Stack

  • Cloud Computing: Amazon VPC, IAM, EKS, EC2, ECR, KMS, S3, Azure Cloud
  • Infrastructure as Code: Terraform, Terragrunt
  • Monitoring and Alerts: New Relic

By leveraging this modern monitoring solution, the client achieved real-time observability, faster troubleshooting, and improved infrastructure efficiency, ensuring long-term network reliability.

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